Support
Need a hand with the Kiki app? We're here to help. Reach out any time and a real person on the Kiki team will get back to you.
Contact us
Email us and we'll usually reply within one business day.
Frequently asked questions
Kiki is London's invite-only sublet club. What does that mean? We help people moving to London find a room by staying in one of our hosts' homes while they're away travelling.
We have over 6000 members, 85% of whom are women and predominantly Kiwi and Aussie, although we're open to everyone. Everyone in the club is a friend of a friend, vouched for by another member. This means no randoms or weirdos, and you'll likely have mutuals with (or already know) your host, your flatmates, or your Kiki guest. Loads of hosts and Kikiers end up becoming proper friends. It's pretty special.
Because opening up your home to someone you've never met before requires soooo much trust. You're not going to invite just anyone to stay. It's your sacred, special and happy place. That means you'd only let friends or friends of friends stay, which is exactly what Kiki is: an invite-only community. Every single member is vouched for by someone else, which means they treat your home like their own, not a hotel. Members are genuinely 2 degrees away from each other, often with heaps of mutuals, and usually around the same age and stage in life!
You need to find a friend who's a member of the club and ask if they can share one of their invite codes with you and vouch for you. We also have a special application route where you tell us why you deserve a spot, and if you're a fit, the Kiki team will personally vouch for you to the rest of the community.
Sign into Kiki and go to the community page. Your invite code is at the top, ready to share. You're vouching for them to everyone else in Kiki and responsible for their actions, so choose wisely. You only get 3 invites when you first join so don't waste them. Loads of new Kikiers buy their friend lunch as a thank you for getting them in haha
Kiki hosts want someone to look after their home like their own while they're away. They're not trying to rip you off or make a profit, they just want to earn back the rent they're paying while on holiday. That means you're only paying what a local pays, without having to furnish a place or hand over the huge upfront deposit a long-term rental in London requires. The result? Homes in the nicest neighbourhoods from £30 a night for a room and from £50 a night for a whole place. A quarter of the price of a cheap hotel or Airbnb.
Click 'trips', then upload photos taken in daylight of a clean home, write a quick description of your place, and tell us about your flatmates and who you'd like to stay. Add all the dates you're away on holiday, and we do the rest. We'll send your home to people we think would be a good fit, and they'll request to book.
Click 'Explore' to browse over 400 Kiki listings live at any given time. Search by your dates and filter by budget, place type and area. To find a home fastest, most Kikiers set up search notifications so they get an alert the moment a new listing goes live that matches their dates.
Kiki is completely free to join. Guests pay no membership or platform fees, just the rent and security deposit for the match. Hosts keep 90% of what they earn, Kiki takes 10%, and we never charge hosts unless they get a successful match.
We have thousands of people trying to join the club every week and we're really strict about who's in the community, to protect all our other members and their homes. We can only accept members who join via another member's invite code, because they've been vouched for. We do accept a small number of applications each week from members without friends already in the club, but we're unable to accept everyone straight away. If you get off the waitlist we'll email you, but we can't promise when. Best route in? Find a friend already in Kiki and ask for their invite code but people hold onto them very tightly.
For privacy and data questions, see our Privacy Policy and Terms of Service.